Ideaota believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
1. Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
2. Ideaota does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
3. In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.
4. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
5. In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the Ideaota, it’ll take 3-5 days for the refund to be processed to the end customer.
Refund Policy Based On Services
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At Ideaota, we are committed to providing our customers with high-quality digital services for their professional needs. However, we understand that there may be circumstances where you need to request a refund. Our refund policy for specific digital services is outlined below:
1. Resume Building Services
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We offer a satisfaction guarantee on our resume building services. If you are not satisfied with your new resume, you may request revisions or a partial refund within 3 days of receiving the final draft. However, if you have approved the final draft, we cannot offer any further revisions or refunds.
2. Web Development Services
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We require a non-refundable deposit before we begin any web development project. Once we have started the project, we will work with you to ensure that the project meets your expectations. If you are not satisfied with the final product, you may request revisions or a partial refund within 7 days of completion. The amount of the refund will be determined by the scope of the project and the amount of work completed.
3. Graphics and Logo Designs Services
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We require a non-refundable deposit before we begin any graphics or logo design project. Once we have started the project, we will work with you to ensure that the project meets your expectations. If you are not satisfied with the final product, you may request revisions or a partial refund within 7 days of completion. The amount of the refund will be determined by the scope of the project and the amount of work completed.
4. Content Creations Services
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We offer a satisfaction guarantee on our content creations services. If you are not satisfied with the final product, you may request revisions or a partial refund within 3 days of receiving the final draft. However, if you have approved the final draft, we cannot offer any further revisions or refunds.
5. WordPress Development Services
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We require a non-refundable deposit before we begin any WordPress development project. Once we have started the project, we will work with you to ensure that the project meets your expectations. If you are not satisfied with the final product, you may request revisions or a partial refund within 7 days of completion. The amount of the refund will be determined by the scope of the project and the amount of work completed.
6. E-Commerce Solutions Services
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We require a non-refundable deposit before we begin any e-commerce solutions project. Once we have started the project, we will work with you to ensure that the project meets your expectations. If you are not satisfied with the final product, you may request revisions or a partial refund within 7 days of completion. The amount of the refund will be determined by the scope of the project and the amount of work completed.
Refund Process
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To request a refund, please contact us at Refund form and provide your name, email address, and a description of the issue. We will review your request and respond to you as soon as possible.
Please note that we may require additional information from you to process your refund, and we reserve the right to refuse a refund if we determine that it is not warranted.
Changes to This Refund Policy
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We may update this refund policy from time to time. If we make material changes to this policy, we will notify you by posting a notice on our website or by other means.
Contact Us
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If you have any questions or concerns about this refund policy or our services, please contact us at Contact Form.
[Last updated on 26th August 2023]
